STUDIO POLICY

 

 

 

Our Service Guarantee
 

We make every attempt to ensure that you are satisfied with your experience at NOVA Hair Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

 

Refunds

 

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

 

The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date.

 

It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service. 

 

Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Right to Refuse Service

NOVA Hair Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.

Return Policy

 

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.

 

48 Hour Cancellation Policy

We understand that due to your busy schedule you may have to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment.

If an appointment is re-scheduled 3 individual times within the 48 hour window you will be placed on a walk-in basis only.


This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a $50 fee or 50% of the services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.

 

No Show

 

In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a $50 no show fee or a charge of 50% of the total amount due for services, whichever is greater and serviced on a walk-in only basis. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
 

Late

Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.

Children

Our Children's Menu is for children under the age of 10. Children over the age of 10 are charged for full price services.

NOVA Hair Studio is a Family Friendly Studio, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.

Methods of payment

NOVA Hair Studio accepts Visa, Master Card, Discover, Apple Pay and Cash.

 

Reservations

You may request a reservation by calling the salon OR via our website.

 

Online Scheduling

 

Your request will be scheduled based on Artist availability. Your request IS NOT APPROVED until you receive confirmation from NOVA Hair Studio.

 

Head Lice

 

It is against Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

 

Gift Certificate Policy

  • Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.

  • Copies of gift certificates are not acceptable.

  • Please call NOVA Hair Studio concerning lost gift certificates.

  • All gift certificates are non-refundable.

  • Gift certificates are not redeemable for cash.

  • Gift certificates are valid at NOVA Hair Studio only for all products and services available.

 

Privacy

 

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.