Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Nova Hair Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Right to Refuse Service
NOVA Hair Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.
24 Hour Cancellation Policy
We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the appointment.
This allows us ample time to fill the appointment should you need to cancel your service. Appointments that are cancelled less than 24 hours prior to the start of your service, will result in 100% of the cost of services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.
In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a no show fee charge of 100% of the total amount due for services, and possibly serviced on a walk-in only basis.
Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment and assess a fee for the cost of services that you were scheduled for.
We do not perform services on children under the age of 13!!!
All children under the age of 18 must be accompanied by an adult while the consultation is performed. If a Child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.
Methods of payment
Nova Hair Studio accepts Visa, Master Card, Discover, American Express and Cash.
You may request a reservation on our website.
Your request will be scheduled based on Artist availability. Your request IS NOT APPROVED until you receive confirmation from Nova Hair Studio. A credit card is required to make a reservation and it will be kept on file for future reservations and any fees that may be incurred.
It is against Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.
Gift Certificate Policy
Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
Copies of gift certificates are not acceptable.
Please call Nova Hair Studio concerning lost gift certificates.
All gift certificates are non-refundable.
Gift certificates are not redeemable for cash.
Gift certificates are valid at Nova Hair Studio only for all products and services available.
Information collected from this site is only used if we need to contact you for further information regarding your appointment.
We greatly appreciate your cooperation in providing us with your contact information.